TURN Community Services Privacy Policy
Effective Date: 12/17/2024
Throughout Utah, we serve over 650 individuals with disabilities in various community settings. Our services aim to help people achieve greater independence, self-sufficiency, and an enhanced quality of life. TURN has helped thousands of individuals grow and learn for over 50 years through delivering deliberate, skill-training, and intentional support services.
At TURN Community Services, we are committed to protecting the privacy and confidentiality of the individuals who support and interact with our organization. This Privacy Policy outlines how we collect, use, and safeguard personal information provided to us by our donors, clients, their family members, employees, contractors, and anyone else who opts in to receive communications from us. By accessing or using our services, including signing up to receive text messages, phone calls, and emails, you agree to the terms of this Privacy Policy.
1. Information We Collect
We collect personal information to serve our community, communicate with supporters and clients, and process donations. The types of personal information we may collect include:
Donor/Sponsor Information: Name, address, email, phone number, donation history, and payment information.
Volunteer Information: Name, address, email, phone number, hours, and location of volunteering.
Client Information: Name, contact details, medical needs, support requirements, and other personal information necessary to provide services.
Family Member Information: Contact details of family members involved in the care or support of a client.
Employee and Contractor Information: Employment details, contact information, emergency contacts, and tax-related information.
Opt-In Subscribers: Name, email, phone number, date submitted, and preferences for receiving communications (text messages, phone calls, emails).
2. How We Use Your Information
We use the information we collect for the following purposes:
Communication: To send important updates, event notifications, newsletters, and responses to inquiries.
Donations and Transactions: To process donations, send receipts, and communicate regarding your contributions.
Providing Services: To coordinate care and services for clients and their families.
Legal Compliance: To comply with any applicable laws, regulations, or legal obligations.
Improving Our Services: To enhance the quality of our services and outreach efforts based on feedback and engagement data.
3. Sharing Your Information
We respect your privacy and do not sell, rent, or trade your personal information to third parties. However, we may share your information in the following cases:
Service Providers: We may share information with trusted service providers (e.g., payment processors, email marketing platforms, text messaging services) to perform services on our behalf. These providers are contractually obligated to protect your data.
Legal Requirements: We may disclose your information if required by law or to protect our legal rights.
Emergency Situations: In certain emergency situations, we may share information to ensure the safety and well-being of clients or others.
4. Communications and Opting-In
We may contact you via phone, text message, or email to inform you of updates, news, donation opportunities, or other matters related to our nonprofit’s work. These communications are sent based on the information you have provided to us or your consent to opt-in.
Opting In: By providing your phone number or email, you consent to receiving communication from us. This includes phone calls, text messages, and emails related to the services we provide and fundraising efforts.
Opting Out: You may unsubscribe from marketing emails at any time by following the “unsubscribe” link provided in each email. For text messages, reply with “STOP” to opt out. For phone calls, you may contact us directly to request that we remove you from our call list.
5. Data Security
We take the security of your personal information seriously and have implemented reasonable administrative, technical, and physical measures to protect it from unauthorized access, disclosure, alteration, and destruction. However, no method of transmission over the internet or method of electronic storage is completely secure, and we cannot guarantee the absolute security of your information.
6. Your Privacy Rights
Depending on your jurisdiction, you may have certain rights related to your personal information. These rights may include:
Accessing Your Information: You may request access to the personal information we hold about you.
Updating or Correcting Your Information: You may update or correct any inaccuracies in your information.
Deleting Your Information: You may request that we delete your personal information, subject to applicable legal obligations.
Withdrawing Consent: You may withdraw your consent to receive communications at any time.
If you wish to exercise any of these rights, please contact us using the details below.
7. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we make changes, we will update the “Effective Date” at the top of the page and notify you if the changes are significant.
8. Contact Us
If you have any questions about this Privacy Policy or need assistance with your personal information, please contact us at:
TURN Community Services
423 West 800 South Suite A-200 Salt Lake City, UT 84101
801.359.8876 Info@turncommunityservices.org www.TurnDreams.org
We are grateful for your ongoing support of TURN Community Services. Your privacy is important to us, and we are committed to handling your information with care and respect.